Frequently Asked Questions

Our collection focuses on sewing tools, embroidery kits, needlework accessories, fabric supplies, and craft organization products. These include practical accessories for preparing materials, working on creative projects, and keeping sewing supplies organized.

You can explore our Textiles, Storage & Organization, Art & Crafting Tools, and Needlecraft Kits collections to discover products suited to different project types and creative interests.

Selected embroidery kits are designed with beginners in mind, while other designs may be more suitable for customers who already have some stitching experience.

Please review each product listing for included materials, difficulty information, available instructions, and other product details before ordering. This can help you choose a kit that matches your interests and current experience level.

Kit contents vary depending on the design, product type, and selected variation. A kit may include fabric, embroidery threads, needles, hoops, printed patterns, instructions, or other project accessories.

Not every kit includes the same components. The individual product description is the best place to confirm the materials and tools supplied with the specific item you choose.

We aim to present our products accurately through product descriptions and photographs. However, slight variations in color, texture, or appearance may occur because of different screen settings, lighting conditions, material batches, and manufacturing differences.

Please review the product details carefully when selecting colors or materials. If you have a question about a specific variation, contact customer support before placing your order.

Orders are generally prepared within 2–4 business days following payment confirmation. This preparation period may include order verification, item picking, packaging, and handover arrangements.

During busy periods or periods of higher order volume, preparation may extend to 5 business days. Business days generally exclude weekends and applicable holidays.

For supported United States destinations, standard shipping is estimated at 10–15 business days after dispatch.

When combined with normal processing, the estimated total time is approximately 12–19 business days, although busy preparation periods and shipping delays may extend this timeframe.

Delivery estimates are not guaranteed arrival dates. Actual transit times can vary due to destination, carrier operations, customs procedures, weather, and other circumstances outside the usual delivery process.

For complete information, please refer to our Shipping Policy .

When shipment tracking is available, tracking information is normally provided after dispatch. Depending on the shipping arrangement, this may be communicated through an email notification or another order update.

Tracking events may take some time to appear after a parcel has been handed to a shipping provider. If you have questions about your shipment, contact our customer support team with your order number.

Yes. Products from the same order may sometimes be shipped separately depending on inventory locations, product availability, packaging requirements, or fulfillment arrangements.

If your order is divided into multiple shipments, the packages may arrive on different dates. Available tracking information will help you follow the progress of individual shipments.

Eligible items may be returned within 30 calendar days after delivery, subject to the conditions, exclusions, and procedures described in our Return & Refund Policy.

Before returning an item, please review the applicable requirements and contact customer support if assistance is needed. Eligibility may depend on the item's condition and the circumstances of the request.

Read our Return & Refund Policy for further details.

If you receive an item that is damaged, incorrect, or significantly different from the item ordered, please contact our customer support team.

Include your order number, a description of the issue, and clear photographs showing the affected product and, where relevant, its packaging. This information helps us review the situation efficiently.

After reviewing the details, we will explain the available solution in accordance with our store policies and applicable consumer protection requirements.

Please contact customer support as soon as possible if you would like to request an order cancellation.

Cancellation may be possible before fulfillment begins. Once an order has entered preparation or dispatch, cancellation may no longer be available. In those circumstances, applicable return procedures may be relevant.

Contacting us promptly with your order number allows our team to review the request and confirm the available options.

If you need assistance with product information, orders, delivery questions, returns, or another shopping-related matter, you can contact our team using the information below.

Email: service@meloriqa.com

Phone: +86 138 2395 8689

Store Operator: Guangzhou Ningpeng Sales Co., Ltd.

When contacting us about an existing order, please include your order number and a brief explanation of your request so we can identify the relevant information.