Return & Refund Policy

30-Day Return Window

Eligible items may be requested for return within 30 calendar days of confirmed delivery. Calendar days include weekends and holidays.

This timeframe is generally calculated from the date the order is recorded as delivered to the customer. We recommend inspecting your purchase soon after delivery so that any concerns can be raised promptly.

Requests received outside the standard return window may be subject to additional review. Nothing in this policy limits mandatory remedies available under applicable consumer protection laws.

Return Eligibility

For change-of-mind returns, items should generally remain in a condition suitable for resale and include the relevant components originally supplied with the purchase.

To help us review your return request, please ensure the following conditions are met where applicable:

• The product is unused and remains in resalable condition.
• Original product components and accessories are included.
• Original packaging is included where reasonably possible.
• Order identification or purchase information is available.

Craft Kits and Materials

Some embroidery kits, sewing supplies, and needlecraft sets contain multiple components, such as threads, needles, patterns, fabric pieces, or other tools. For a change-of-mind return, these components should generally be complete and in their original usable condition.

Incomplete, used, significantly altered, or partially consumed craft materials may be ineligible for change-of-mind returns where permitted by law.

These conditions do not remove any mandatory rights relating to defective, damaged, or misdescribed goods.

How to Request a Return

To begin a return request, contact service@meloriqa.com and provide the information needed to identify your order and understand the reason for your request.

When communicating with customer support, please use the email address associated with your order where possible. Providing clear and accurate information can help reduce delays in reviewing your request.

Damaged, Defective or Incorrect Orders

If an item arrives damaged, defective, incomplete, or incorrect, please contact our customer support team promptly.

Include your order number and a description of the concern. Where appropriate, provide clear photographs showing the issue, relevant product components, and the packaging as received.

After reviewing the circumstances, we may arrange a replacement, refund, repair where appropriate, or another suitable solution consistent with applicable law.

Customers will not be required to bear costs caused by our confirmed fulfillment error where applicable law requires us to cover those costs.

Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated or required by applicable law.

The cost of returning a product may depend on parcel weight, package dimensions, carrier services, and the return destination provided by customer support.

If a return relates to a confirmed fulfillment error, defective product, or other issue covered by mandatory consumer rights, shipping arrangements and cost responsibilities will be handled in accordance with applicable requirements.

When returning an authorized parcel, customers are encouraged to retain proof of shipment and available tracking information until the return is resolved.

Refund Processing

Once an eligible returned item has been received and inspected, approved refunds are generally processed within 5–10 business days.

The processing period refers to the time normally needed to initiate an approved refund after the relevant return review. It does not necessarily include the additional time required by a bank or payment provider to display the refunded amount.

Refunds are issued to the original payment method unless another lawful arrangement is agreed upon.

Depending on the payment service used for the purchase, the refunded amount may take additional time to appear in the customer's account. Applicable statutory refund deadlines take precedence where required.

Exchanges & Cancellations

Exchange Requests

If you would prefer a different product variation or would like to discuss an exchange, please contact customer support. Exchange availability depends on stock, product condition, fulfillment arrangements, and applicable store policies.

Order Cancellations

Cancellation requests are most likely to be accommodated before fulfillment begins. If you need to cancel an order, contact us as soon as possible and include your order number.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. Depending on the circumstances, an eligible return may be the appropriate alternative after delivery.

Important Return Address Information

Do not ship returns to our registered business address unless customer support specifically confirms that location as the authorized return destination.

Our registered business address is provided for company identification and contact purposes. It is not automatically the receiving address for returned products.

After your return request is reviewed, customer support will provide the applicable return instructions, including the appropriate shipping destination when a physical return is required.

Common Return Questions