Shipping Policy
From our fulfillment process to your creative workspace.
Business & Company Information
Getting Your Order Ready
We understand that receiving your sewing and embroidery supplies is an exciting part of beginning a new creative project.
The following information explains how Talunovi™ prepares and ships orders, how estimated delivery times are calculated, and what to expect after your purchase has been dispatched.
Our aim is to help customers understand the difference between order preparation and shipping transit, so they can plan their projects with realistic delivery expectations.
Order Preparation
Standard Processing: 2–4 Business Days
Orders are generally prepared after successful payment confirmation. Preparation may include reviewing the order, confirming the available product variation, preparing items for dispatch, and arranging the shipment.
During holidays, promotional events, seasonal peaks, or periods of unusually high order volume, preparation may extend to 5 business days.
Business days generally exclude weekends and applicable public holidays. The processing period is separate from the shipping transit time and begins before dispatch.
When Does Processing Begin?
Processing normally begins after payment confirmation and any necessary order verification. If additional information is required to complete an order, preparation may depend on receiving that information.
United States Delivery
Estimated Shipping Transit: 10–15 Business Days
For supported destinations in the United States, standard delivery typically takes approximately 10–15 business days after dispatch.
The transit period starts when a shipment is dispatched, rather than when the original order is placed.
Transit estimates may vary depending on the destination, carrier arrangements, customs procedures where applicable, and local delivery conditions.
These estimates are provided for planning purposes and do not guarantee delivery on a particular calendar date.
Estimated Total Timeline
The following table explains the typical time involved in preparing and shipping a Talunovi™ purchase.
| Order Stage | Estimated Time |
|---|---|
| Order processing | 2–4 business days |
| Peak processing | Up to 5 business days |
| U.S. shipping after dispatch | 10–15 business days |
| Typical combined timeframe | 12–19 business days |
The combined estimate reflects normal processing and shipping conditions. If preparation extends to 5 business days during a busy period, the total may be longer than the normal estimate.
Weather, transportation disruptions, customs processing, carrier delays, and other circumstances may extend delivery times.
Delivery Estimates
All timeframes are estimates rather than guaranteed delivery dates. Mandatory delivery rights and remedies under applicable consumer laws remain unaffected.
From Checkout to Delivery
Understanding the basic order journey can help you follow your purchase from checkout to its arrival.
Order Placed
Your order is submitted and payment confirmation is reviewed.
Processing
The items are prepared, packaged, and arranged for shipment.
Dispatched
The shipment is handed over for transportation. Tracking may become available.
Delivered
The carrier completes delivery according to the destination arrangements.
Shipping Fees
Applicable shipping charges and available delivery options are displayed during checkout before payment is submitted.
Shipping costs may depend on the selected products, order destination, delivery method, and other applicable checkout conditions.
Customers should review the order summary carefully before completing a purchase to confirm the shipping charges and total amount payable.
Package Tracking
When shipment tracking is available, tracking details are normally provided after the package has been dispatched.
Tracking information may be included in a shipment notification or another order-related communication. Customers should check the contact information supplied during checkout for relevant updates.
Please allow time for shipping carriers to register a parcel and update its tracking history. Some tracking events may not appear immediately after dispatch.
If tracking information appears inactive for an extended period or you believe there may be a shipment problem, contact customer support with your order number.
Multiple Shipments
Depending on product availability, inventory location, package requirements, or fulfillment arrangements, items within a single order may be shipped separately.
Separate shipments may be transported by different carriers or follow different schedules. As a result, packages from the same order may arrive on different dates.
If tracking is available for an individual package, the relevant information may be provided separately.
Receiving only part of an order does not always mean that the remaining items are missing. Please review any available shipment notifications before contacting support.
Unexpected Delays
Although we aim to provide reasonable delivery estimates, certain circumstances may extend the expected shipping timeframe.
Potential causes include severe weather, customs procedures, carrier congestion, peak-season demand, transportation disruptions, address-related issues, and other operational factors.
If your shipment appears significantly delayed, contact us at service@meloriqa.com with your order number and any available tracking information.
Our support team can review the available order and shipping information and explain any appropriate next steps.
Delivery Address Accuracy
Please check your shipping information carefully before completing checkout.
The delivery address should include accurate recipient information, street details, apartment or unit number where applicable, city, state, postal code, and contact information.
Incorrect, incomplete, or outdated addresses may cause delays, unsuccessful delivery attempts, or other shipping difficulties.
If you notice an error after placing an order, contact customer support as soon as possible. Address changes may be available before fulfillment or dispatch, but cannot always be guaranteed.
Common Shipping Questions
Does the delivery estimate include order processing?
No. The 10–15 business day transit estimate generally begins after dispatch. Normal processing requires an additional 2–4 business days.
Why hasn't my tracking information updated?
Tracking updates depend on carrier scanning and data transmission. Information may take time to appear after dispatch. Contact customer support if the shipment appears significantly delayed.
Can different items arrive on separate dates?
Yes. Some items may ship in separate packages because of inventory or fulfillment arrangements. The delivery timing of each package may vary.
Can I update my shipping address?
Please contact support promptly with your order number and the requested correction. Changes may be possible before dispatch but are not guaranteed once fulfillment has advanced.
Customer Assistance
Have a question about shipping timelines, tracking updates, split shipments, or a delivery concern? Our customer support team can help you review available order information.
Email: service@meloriqa.com
Operator: Guangzhou Ningpeng Sales Co., Ltd.
Business Address: Room 408, Zone A, D013, No. 108 Wulonggang 4th Street, Baiyun District, Guangzhou, China
Telephone: +86 138 2395 8689
Our registered business address is not necessarily the location from which orders are dispatched or the authorized return destination.